Frequently Asked Questions

Yes. If you are a cabinet maker, retail establishment, lumberyard, or re-seller who uses hardware in quantity, please e-mail at dealerinfo@dlawlesshardware.com or call in at 618-395-1945.

No we don't. Most of our solid brass is intentionally left unfinished (with no clear coat) so that it will naturally "age". However, you can buy antiquing solution which will "age it" immediately to a rich patina. We are unable to get this solution but you may be able to find it in a craft store.

Yes. We have a number of items available that are not on our site. However, we are continually adding these items to the web store for your convenience.

Yes, we really are nice guys! Try us.

We are a master distributor of Liberty Hardware. We also sell select produts from Allison, Amerock, & other major hardware brands. Primarily we are direct importers of the same products, from the same factories that major branded companies use. We just skip the expense of advertising and developing a brand name and pass the savings on to you. These products are listed as "D. Lawless Hardware" and can be found all over our site. Also, we do purchase products made in the good ol' US whenever possible. Ninety percent of our wood products are manufactured in the United States. The problem is that very few hardware products are made in the US anymore.

A printed catalog is not available as we are adding about one hundred items per month and the catalog would be outdated as we printed it.

First, because we, as opposed to too much of society today, are big on responsibility. And second, because it covers at least a portion of our cost and keeps our prices low for our other customers. A few irresponsible or inconsiderate customers when allowed to do so without consequence were buying a number of items so they could pick out what they liked at home, and then shipping the, often opened, packages back to us. With our $50.00 free freight offer being virtually a break-even order, our choice was to raise our minimum order, charge everyone freight, or charge the people responsible for unnecessary overhead. We'll be fair and responsible, you be too. The Golden Rule.

Coupons are used in conjunction with sample orders to help our customers with postage and handling charges. See our "Samples" policy available on the menu. Also, promotional coupons (found on blogs or elsewhere) are handled in this box.

No. It hurts our feelings and makes us think you are too ignorant to shop online. Seriously, read our shipping policy which attempts to help our customers understand why we have to do this.

Yes, we do send e-mail confirmation of your order. Your order confirmation is sent automatically and immediately from Yahoo's servers. They host our site and provide our secure shopping cart. A computer glitch is possible. But, more likely, if you do not receive your confirmation e-mail, it has ended-up in your spam folder, or there was a typo in your e-mail address. If you do not receive confirmation of your order, please check your spam folder or white-list us and then send us an e-mail requesting re-confirmation. You may also just give us a call. We are always happy to help you place or confirm an order.

Good question. We do our best to make sure you always get one. However, unlike order confirmations which are sent out automatically, your shipping notice and tracking information requires us to manually enter your e-mail address at the time of shipping. So, although this is part of our routine processing, we may make a mistake. We apologize. Other possible reasons are that you may have mistyped your e-mail address or our notice may have been filtered to your spam folder. Or, if we both want to avoid blame, it was a good ole computer glitch. Call us. We will be glad to tell you the status of your order.

We process your orders through Yahoo's secure server. Yahoo hosts thousands of e-commerce stores and has a spotless reputation for security. From Yahoo: "Your Yahoo! shopping cart uses cookies to store the items the shopper has placed in their cart. This cookie allows your store to keep a record of the items in the cart for a particular shopper if the shopper leaves your site and returns within two weeks. The shopper can then complete the checkout process without having to add the items to the cart again. A problem arises in that privacy-minded users may set their web browser or security programs to not allow cookies or prompt before accepting a cookie; other times users may have their settings set to block by default after installing certain software packages. While blocking unnecessary tracking cookies is a good practice, blocking cookies from a Yahoo! store prevents shoppers from adding more than one item to the shopping cart or being able to leave and return to an existing shopping cart with the items stored. Checkout Manager addresses this potential problem by allowing you to check if shoppers are accepting cookies and present an alert to them if they are currently not accepting cookies."

Because our customers are great and ask such intelligent questions.