Returns Policy - D. Lawless Hardware
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  • Please contact us for an authorization number before returning merchandise. Return Authorization Number(RA) must be visible on carton being returned. Any merchandise being returned without an appropriate RA number will be refused. Goods must be received by D.Lawless Hardware within 30 days of RA being issued or they will be refused. Return requests after 60 days will be denied. Shipping charges are not re-reimbursed or refunded.
  • A restocking charge of up to $15.00 or 20%(whichever is greater) will be charged. However, if our inspection reveals that goods were shipped either in error or found to be defective, a full refund will be issued. To avoid this charge, see our Exchange Policy below. Our staff will make charge determinations as objectively as possible based on individual circumstances.
  • Special order goods are not returnable.
  • Additional charges may be added for goods returned in unsalable condition. Products removed from original packaging may be considered unsalable.

Please order carefully. Note all measurements and descriptive information before ordering. If important information is not stated, please call us at 1-618-395-3945 or email sales before ordering. Look at the largest picture of item-click til it fills your screen. If you think we need to publish a better picture, please let us know and we'll get right on it. Returning an item because it doesn't fit or look as you thought it would on your cabinet is expensive and time consuming for the both of us. We must charge you to cover part of our costs in processing the return.

Our intention is to encourage a responsible purchasing and return activity. A responsible and considerate relationship between us and our customers allows us to offer quality merchandise at the best prices.