Updated Wholesale Policies
Thank you for helping us transition smoothly!
1. Wholesale ordering now requires an account and a log-in.
The new system offers a better interface for your order history, payment options, tracking your orders, and makes your wholesale price visible while you browse. The coupon system was cumbersome on both ends so we think you will be very happy with the new system and it's efficiencies will allow us to keep our prices as low as possible.
Once everything is set and running smoothly wholesale accounts can look forward to more discount levels, better spread for DLH resellers, and overstock pricing only visible to wholesale accounts.
2. We will no longer be figuring the shipping prices for marginal orders.
We apologize for the ending of this service, however over and over we would find ourselves doing 20-30 minutes of back and forth customer communication in order to save $1.25 for the customer. We can easily save you that dollar by becoming more efficient and keeping our prices low. And, one thing we hate is pushing costs onto other customers, which this policy was surely doing.
Wholesale accounts with marginal orders (orders that are cheaper using our retail pricing and free shipping option) can be placed by simply not logging in ahead of your order. Normal retail polices will apply, your order will ship free, and your order details and history will STILL BE SAVED in your account as long as you use the same e-mail address.
