Call: 618-395-3945
Olney, lllinois
Search:
ProductCategories
Customer Services
Home |
Shipping, Tax, Returns, Samples
 
Shipping, Tax, Returns, Samples
99% of Orders Shipped within 24 Business Hours

UPS and FedEx Ground Shipping Maps

The majority of orders ship by USPS Priority Mail. We do offer FedEx or UPS if you instruct us differently. Orders over $50.00 are packed and shipped USPS (Parcel Post) Ground or UPS Ground FREE OF CHARGE. (Free Shipment and $10.75 rates do not include Hawaii, Alaska and outside the continental US). $10.00 additional shipping is automatically added to AK & HI orders so Free Shipping still costs at least $10.00 in these two states. THIS WILL COVER THE COST OF SHIPPING MOST HARDWARE TO ALASKA AND HAWAII -- ADDITIONAL SHIPPING COSTS MAY BE NECESSARY -- AND WE WILL ADVISE YOU BEFORE PROCESSING YOUR ORDER (the price you guys pay for living in such beautiful surroundings!). Shipments outside the continental U.S. could result in substantial charges for Shipping and Custom's services. All duties, taxes, customs & other fees will be the customers responsibility when the package arrives at it's destination.

We welcome any size order. However, if your order is under $50.00, we charge a flat rate of $10.75 to cover our cost of packaging, handling, and ground shipping charges. This $10.75 rate applies to Fed Ex, UPS & USPS (Parcel Post) orders.

Other shipping methods and upgrades such as Next Day Air, Overnight, 2nd Day, 3 Day & out of the country delivery will be billed to you at cost of shipping plus $5.00 for special handling. This will not show up on your order when you place it. This is determined by weight and is added to your bill in our offices. If you want to know what special shipping charges are please call us. We hope you are aware of the huge expense of sending heavy packages overnight: take a guess at the weight and look the charges up on the FedEx or UPS websites. If you ask for expensive shipping and are shocked by just how expensive it really was, DO NOT WHINE TO US, we do not make anything off of it. Overnight and other express methods are given priority, but we still must have time to process your order, so the upgraded service you choose takes effect after processing time.

We must charge this flat rate of $10.75 to offset our cost for packaging materials, labor, overhead, and FedEx, UPS or USPS shipping charges. The $10.75 shipping applies to all ground orders under $50.00 and can be any of these shipping methods, Fed Ex, UPS and USPS. This allows us to price our merchandise very reasonably, and still be able to accept small orders and break even. We are not some nutty internet start-up burning millions of stockholder dollars. Please compare us with other sites, and you will find this to be very fair. Our only other option is to institute a minimum order of $50.00. Or like some, charge a handling fee which with shipping puts us back where we started.I do not think anyone would want the option of placing a small order taken away from them. The combination of our great prices with this reasonable charge still makes a good bargain on even the smallest order if you are in the city and have to drive 30 minutes or, if you have found a hard-to-find item to purchase. Besides, why not just add one of our great gift items to your small order to make it large enough for free freight?

Sales taxes are charged only for shipments to Illinois addresses at the present time.

Please make sure you furnish us with a complete correct address for delivery as UPS and Fed Ex will charge you $12.00 for having to find you and correct your address. A physical address plus Po Box if you have one should be entered on order. If your order is expedited the address correction fee is $14.00.



Returns

Your satisfaction is guaranteed. Please contact us for an authorization number before returning merchandise. Return Authorization Number(RA) must be visible on carton being returned. Any merchandise being returned without an appropriate RA number will be refused. Goods must be received by D.Lawless Hardware within 30 days of RA being issued or they will be refused. Return requests after 60 days will be denied. Shipping charges are not re-reimbursed or refunded.

A restocking charge of up to $15.00 or 20% (whichever is greater) will be charged. However, if our inspection reveals that goods were shipped either in error or found to be defective, a full refund will be issued. To avoid this charge, see our Exchange Policy below. Our staff will make charge determinations as objectively as possible based on individual circumstances.

Special order goods are not returnable.

Additional charges may be added for goods returned in unsalable condition. Products removed from original packaging may be considered unsalable.

Please order carefully. Note all measurements and descriptive information before ordering. If important information is not stated, please call us at 1-618-395-3945 or email sales before ordering. Look at the largest picture of item, click til it fills your screen. If you think we need to publish a better picture, please let us know and we'll get right on it. Returning an item because it doesn't fit or look as you thought it would on your cabinet is expensive and time consuming for the both of us. We must charge you to cover part of our costs in processing.

Our intention is to encourage a responsible purchasing and return activity. A responsible and considerate relationship between us and our customers allows us to offer quality merchandise at the best prices.



Samples

Internet shopping is pretty convenient, but you cannot hold the pictures in your hand, feel the weight, or for that matter know the exact coloration because your monitor will not always display the same colors as ours.

Let's face reality, samples cost money for the item & for the shipping & handling. We could either say it is just the cost of doing business and add this overhead to the price of our products, or we can simply charge those who require samples. I prefer not hiding these costs in the product you are buying. That said, here is how we will handle samples:

You may order one of each of up to five items for samples by placing a regular order on the store site and entering the word "samples" in the Comment Box.

You will be charged the full amount of this order including the shipping and handling.

Samples are nonreturnable, as they are not worth handling and shipping twice for either one of us.

You will be refunded approximately half of the normal shipping and handling cost by way of a $5.00 discount which will be applied to your next order. You must ask for this discount in the Comments Box on your order form when ordering samples. You will then be emailed a coupon code worth $5.00 off your next order. This subsequent order must be placed within 90 days, total $50.00 or more, and must be placed through our on-line store. Call-in sample orders are not eligible.



Exchanges

You can avoid restocking fees by taking advantage of our "swap" or exchange policy. If you discover that the color, style, or some other aspect of the product you received will not work for you, give us a call or e-mail us. Let us know what you wish to return and what you would like to order in exchange. We will bill you for only what your new purchase cost plus our direct cost of shipping. No packing or handling fees apply. No restocking fees apply. When your return arrives here, we will credit your account with your full original cost. (does not include opened or unsalable items or the original cost of shipping and handling if any).

Thank You,

Dave Lawless



D. Lawless Hardware
1707 East Main
Olney, IL 62450
618-395-3945
Fax: 618-395-3946



E-mail Us Your Hardware Questions! Click Here!


FedEx Ground Map



UPS Ground Map